*Are there misapplied customer credits? - generic

*Are there misapplied customer credits? - generic

Your Open Invoices report shows some customer credits that have not been applied correctly. This may be a result of...
  1. ...not checking off the invoice while receiving the payment.
  2. ...not applying a credit memo to the invoice correctly.
  3. ...deleting and recreating any A/R transaction.
To correct this...
  1. ...open the Invoice and select Apply Credits, or
  2. ...open the Credit Memo and click Use Credit To > Apply to Invoice, or
  3. ...open the Payment and check off the invoice to pay.
  4. Ensure that the customer's balance is correct after making the necessary adjustment. Only unpaid invoices should appear on the Open Invoices report.
To access this report, click Reports > Customers & Receivables > Open Invoices.

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